The simple version of this page: we really do work hard for you, please be nice and use some common sense. Many of these policies are in place because customers did not play nice in the sand box not because we enjoy having lots of rules.
All S&H fees shown only cover shipment to the lower 48 states. Additional fees apply for shipments to Hawaii, Alaska etc. as well to other countries. You can contact us before or after you place you order to arrange to pay the additional postage fees.
Orders are shipped using the United States Postal Service or Fed Ex Ground. Center Of Mass, LLC reserves the sole right to determine which method to use.
Shipping labels may be printed off for your order but that does not indicate your order has been shipped.
Return & Payment Policy
Products can be returned unused and undamaged within 14 days of your receipt of the order for a refund or exchange. However the customer must contact us PRIOR to returning the item.
A 15% restocking fee is charged when you return any of our Bio-Metric and Console Vault products to cover repackaging and labor taken to assess serviceability of these products being returned.
Only the purchase price of the original order will be refunded, S&H for your original order will not be refunded unless Center Of Mass, LLC is in error on the order.
Center of Mass, LLC will pay for the return postage from and back to the buyer only if the return/exchange is due to an error on our part or if the item is mis-manufactured. However the customer must contact us BEFORE returning any items. In all other cases the buyer is responsible for paying the postage to return the product back to us as well as in case of an exchange for the S&H from us back to the buyer.
A seperate refund fee will be deducted from your refund when an item is returned for no-cause. This fee will be less than 75 cents.
Bounced checks, credit card chargeback fees etc. etc. incurred due to customer errors or problems: $30.
We don’t share, sell, give or show your personal information with anyone who does not need to have it to process the order. This means the shipper (USPS, Fed Ex etc.) will need your address and phone number to be able to deliver you your order. Our credit card processor will need all your information to process the order and let us know what you ordered. We keep your customer information on file to show your order, the address it was shipped to and the tracking number etc. and that is it.
Credit Card Information: we don’t even see that information (nor do we want to), it is securely stored with our credit card processor.
Legal Obligations: should Uncle Sam come-a-knocking (with some valid legal paperwork because we still have a 4th Amendment the last time we checked), we will need to provide them with information. However, we will do everything in our power to make sure your information is protected from unnecessary exposure.
Center Of Mass, LLC and it’s products manufacturers, suppliers and/or retailers shall not be liable for any injury, loss or damage direct or indirect, arising from the use of or the inability to use any of the products or services sold. It is the sole responsibility of the user to determine the suitability of the product or service for their intended use, and the user assumes any and all risks and liability associated with the use of the products or services offered. Users are responsible for checking the condition of the product prior to each and every use. If at any time the user reasonably believes that the product may be damaged or unusable, the user must discontinue the use of the product immediately.